Advanced Tools

Use Advanced Tools when you need to:

• Troubleshoot site issues or errors
• Monitor staging site activity
• Manage your site's database directly
• Control caching behavior
• Configure security settings like captchas
• Adjust Google Analytics tracking for compliance

Most Advanced Tools are safe when used correctly, but some require caution:

• phpMyAdmin: Always back up your database before making changes
• Activity Logs: Read-only, safe to use anytime
• PHP Logs: Read-only, safe to use anytime
• Caching Tools: Safe to use, but understand the impact on site performance
• Database Changes: Always create backups before modifying database content

Some tools require more technical knowledge than others:

• Activity Logs and PHP Logs: Minimal technical knowledge needed. Just read and understand the information
• Bypass Caching: Very simple, just add /?skip to your URL
• phpMyAdmin: Requires understanding of databases and SQL
• Security Configuration: Moderate technical knowledge helpful but not required

Some Advanced Tools can potentially cause issues if used incorrectly:

• phpMyAdmin: Incorrect database changes can break your site. Always back up first
• Caching Tools: Generally safe, but disabling caching may slow your site
• Activity Logs and PHP Logs: Read-only, cannot break your site
• Security Settings: Incorrect configuration may lock you out. Follow documentation carefully

Always back up your site before making significant changes through Advanced Tools.

WordPress Hosting allows you to connect via SFTP (Secure File Transfer Protocol), which encrypts your connection for secure file access.

Step 1: Add an SFTP key pair

1. Go to your WordPress Hosting Pro Dashboard and find the SFTP section.
2. Click Add Key, name your key, and generate the key pair.
3. Download the private key associated with your site. This is required to authenticate your SFTP session.

Step 2: Connect using FileZilla (or another SFTP client)

1. Open FileZilla and go to File → Site Manager → New Site.
2. Configure the connection:
   • Host: sftp.websitepro.hosting
   • Port: 22
   • Protocol: SFTP – SSH File Transfer Protocol
   • Logon Type: Key File
   • User: Your provided username
   • Key file: Browse and select your downloaded private key
3. Click Connect

Once connected, you'll be able to upload files, remove plugins/themes, and manage your site directly.

No. WordPress Hosting does not support password-based SFTP access.

To connect over SFTP, you must:

• Generate a key file from the WordPress Hosting dashboard
• Use an SFTP client like FileZilla with your username and key file

For setup steps, see: How to use SFTP to access the file system in the WordPress Hosting dashboard under Advanced Tools.

Yes. Follow these steps:

1. On your computer, create a file named phpinfo.php.
2. Add the following code:

phpinfo();
?>

3. Upload this file to your site's wp directory using SFTP.
4. Visit yourdomain.com/phpinfo.php in a browser.
5. Look for the extensions section to confirm whether tools like cURL or FTP are enabled.
6. Delete the file after checking.

No. The php.ini file is not accessible or editable on WordPress Hosting Pro or Standard. This is part of our secure hosting environment. If you need help with a specific PHP configuration, please contact Support.

You can increase the upload limit using a plugin, but the maximum limit in WordPress Hosting is 256 MB.

To increase the default upload limit:

1. In WordPress, go to Plugins → Add New
2. Install Big File Uploads – Increase Maximum File Upload Size
3. Activate the plugin
4. Navigate to Media → Big File Uploads and set your desired limit (up to 256 MB)

If you need to upload files larger than 256 MB, use SFTP to upload directly to your server.

Yes, but it depends on the plugin version:

• Default limit: 64 MB
• With free extension: Up to 512 MB
• For larger sites: Use the All-in-One WP Migration Unlimited extension

This extension is not installed by default. If you need help installing it, our support team can assist.

The xmlrpc.php file enables remote access to WordPress, but it is disabled by default in WordPress Hosting and WordPress Hosting Standard due to known security vulnerabilities.

Plugins that rely on it, such as Jetpack or certain Zapier integrations, may not function correctly.

For more context:

• What is XMLRPC.php? (Hostinger)

Admin users can remove the Advanced Tools tab from the WordPress Hosting dashboard.

This prevents access to:

• phpMyAdmin
• SFTP
• PHP logs
• Advanced WordPress login option

To disable it:

1. Go to Product Info in your dashboard
2. Click the Admin Tools tab
3. Go to Product Settings
4. Toggle off Show Advanced Features

This change applies globally and cannot be customized per account.

Admin users will still be able to see and use all advanced tools.

No. cPanel is not used with WordPress Hosting.

WordPress Hosting is a fully managed hosting environment built on Google Cloud infrastructure. It handles traditional cPanel features internally, including:

• Domain management
• Backups and restores
• SSL provisioning

If you need direct technical access, you can use:

• phpMyAdmin for database management
• SFTP (with a key file) for accessing your file system