Reputation Management allows you to monitor your listings, reviews, mentions, social media and search engine share of voice to ultimately improve your online reputation.
OverviewAn overview of the Reputation Management product.ReviewsManage and respond to customer reviews across multiple platforms.TemplatesTemplates for managing customer communications.NPSNet Promoter Score surveys and management.ListingsManage business listings across various directories.MentionsTrack mentions of your business across the web.SocialManage social media presence and reputation.AnalyticsTrack and analyze reputation metrics and performance.
Frequently Asked Questions
Reputation AI focuses on reviews, listings, and mentions (what others say about you), while Social Marketing focuses on publishing content to your social channels (what you say to others).
No, reviews must be pulled directly from the source (Google, Facebook, etc.) to ensure authenticity and verified timestamps.
Go to Settings > Notifications in your dashboard to configure instant or daily digest emails whenever a new review or mention is detected.