Overview
Use Conversations Settings to configure your business phone and SMS, connect channels like Facebook and Instagram, and enable AI-powered replies. These settings control how messages are routed, which numbers and email addresses are used, and what automations or AI policies apply.
Table of Contents
- Phone & SMS
- Channel Connections
- AI Replies
- Compliance
Phone & SMS
- Choose your primary phone number for calling and texting.
- Configure call forwarding and voicemail.
- Enable Missed-Call Text Back to automatically text callers you could not answer.
Channel Connections
Connect messaging channels so they appear in your unified inbox:
- Facebook Messenger
- Instagram Messaging
- WhatsApp Business
- Email inboxes
AI Replies
- Turn on AI to draft or auto-send replies to common questions.
- Set guardrails and escalation rules so complex messages are handed to a person.
Compliance
- Configure A2P 10DLC registration when sending SMS in supported regions.
- Include opt-out language in automated texts (e.g., “Reply STOP to opt out”).
Related
- See also: Email Configuration
- See also: SMS Configuration