Overview

Use Conversations Settings to configure your business phone and SMS, connect channels like Facebook and Instagram, and enable AI-powered replies. These settings control how messages are routed, which numbers and email addresses are used, and what automations or AI policies apply.

Table of Contents

• Phone & SMS
• Channel Connections
• AI Replies
• Compliance

Phone & SMS

• Choose your primary phone number for calling and texting.
• Configure call forwarding and voicemail.
• Enable Missed-Call Text Back to automatically text callers you could not answer.

Channel Connections

Connect messaging channels so they appear in your unified inbox:

• Facebook Messenger
• Instagram Messaging
• WhatsApp Business
• Email inboxes

AI Replies

• Turn on AI to draft or auto-send replies to common questions.
• Set guardrails and escalation rules so complex messages are handed to a person.

Compliance

• Configure A2P 10DLC registration when sending SMS in supported regions.
• Include opt-out language in automated texts (e.g., “Reply STOP to opt out”).

Related

• See also: Email Configuration
• See also: SMS Configuration