AI Overview
The AI Workforce is a set of configurable AI Employees that help do the heavy lifting for your business by taking on repetitive tasks so humans can focus on other work. Each employee uses assigned Capabilities and knowledge from the Knowledge Base to perform their work accurately and consistently.
Key areas
AI Workforce
Configure employees, capabilities, tone, and behavior.
Capabilities
Enable skills like lead capture, Q&A, booking, and integrations.
Knowledge Base
Provide business‑specific information for accurate answers.
Popular guides
AI Chat Receptionist
Answer web chat, SMS, and WhatsApp automatically.
AI Voice Receptionist
Answer phone calls 24/7 and capture leads.
Custom Capabilities
Connect tools and tailor what your AI can do.
FAQs
Go to AI > AI Workforce in Business App. Choose the employee you want to use and follow the setup prompts.
Your Business Profile is included by default. You can add additional knowledge sources in the Knowledge Base. See the Knowledge Base Overview.