Reputation Management Documentation
Reputation Management allows you to monitor your listings, reviews, mentions, social media and search engine share of voice to ultimately improve your online reputation.
Overview
An overview of the Reputation Management product.
Reviews
Manage and respond to customer reviews across multiple platforms.
Templates
Templates for managing customer communications.
NPS
Net Promoter Score surveys and management.
Listings
Manage business listings across various directories.
Mentions
Track mentions of your business across the web.
Social
Manage social media presence and reputation.
Analytics
Track and analyze reputation metrics and performance.
Frequently Asked Questions
Reputation AI focuses on reviews, listings, and mentions (what others say about you), while Social Marketing focuses on publishing content to your social channels (what you say to others).
No, reviews must be pulled directly from the source (Google, Facebook, etc.) to ensure authenticity and verified timestamps.
Go to Settings > Notifications in your dashboard to configure instant or daily digest emails whenever a new review or mention is detected.