Tracking Request Performance Metrics for Multi-Location Businesses
Tracking review request performance metrics is crucial for understanding and improving the request process within the multi-location section of Business App.
Accessing Request Performance Metrics
To access Request Performance metrics for multi-location businesses:
- From your main Account List, navigate to the “Requests” menu item located in the Navigation Bar
- Select “Performance” from the submenu
Understanding the Metrics
The Performance page displays an overview of request performance metrics for all locations within the business:
Key Metrics Explained
- Requests Sent: The total number of review requests sent
- Email Open Rate: The percentage of sent emails that were opened
- Feedback Rate: The percentage of requests that resulted in feedback (either from the review site or from your feedback form)
- Reviews Collected: The number of reviews collected as a result of your requests
Viewing Metrics by Location
Below the overview, you can see metrics broken down by individual locations:
This view allows you to compare performance across different locations and identify which locations may need additional attention or support.
Filtering Options
The filter options in the top right corner allow you to customize the date range and filter by specific locations:
You can:
- Set a specific date range for the data
- Filter by location name
- Sort the data by various metrics
Using These Metrics
These metrics can help you:
- Identify which locations are most effective at generating reviews
- Spot trends in review request performance over time
- Compare the performance of different locations to identify best practices
- Identify locations that may need additional training or support with their review request process
Best Practices
- Regular Monitoring: Check these metrics regularly to track progress and identify issues early
- Compare Locations: Use the location breakdown to identify top performers and share their strategies with other locations
- Test Different Approaches: Try different request methods or messaging and track the impact on your metrics
- Set Goals: Establish performance targets for each location based on these metrics
Frequently asked questions (FAQs)
The primary metrics are Requests Sent, Email Open Rate, Feedback Rate (responses to internal or external requests), and Reviews Collected.
Yes. The Location Metrics table breaks down performance by individual location. You can also use the filter options to view data for a specific location or group.
Feedback Rate is the percentage of requests that resulted in any form of feedback—either a direct review on a platform or a response to an internal feedback form.
The overview provides an aggregate view of all locations to gauge overall health. The specific location metrics allow you to pinpoint high or low performers to tailor your support and strategy.